Anybody can pull a spec off a chart and stack shims to match it.
What a chart cannot tell you is that you brake late and stiff, that
your local track goes to square edge by noon, or that the bike only
feels bad on the third lap when you get tired.
So once your suspension is apart and inspected, Aaron calls you. For
a revalve that means your riding, bike setup, terrain, goals and
upgrades, along with what he found inside.
Feedback on what the bike is doing poorly is valuable. "It
feels sketchy in braking bumps" is a genuinely useful
sentence. But you do not need to know what is wrong. An overview of
your riding and your terrain, in your own words, is all it takes to
optimize the setup.
Firmer or softer is the smallest part of what happens next. The
factory's compromises get corrected, the damper circuits the
manufacturer misused get put to work properly, and the whole thing gets
tuned to the answers you gave.
That conversation is why a revalve here and a revalve ordered off a
website are not the same thing.